What do patients and the public want from primary care?

نویسنده

  • Angela Coulter
چکیده

Oxford: Oxford University Press, 1998. 13 Haslam D. Schools and hospitals for education and health. BMJ 2003; 326:234-5. 14 Irvine D. The quiet revolution. William Pickles lecture 1975. J R Coll Gen Pract 1975;25:399-407. 15 Seddon ME,Marshall MN, Campbell SM, Roland M. Systematic review of studies of quality of clinical care in general practice in the United Kingdom, Australia and New Zealand.Qual Health Care 2001;10:152-8. 16 Baker R, Roland M. General practice: continuous quality improvement since 1948. Br J Gen Pract 2002;52(suppl):S2-3. 17 Campbell SM, Roland M,Middleton E, Reeves D. Improvements in the quality of clinical care in English general practice 1998-2003. BMJ (in press). 18 Sheaff R, Sibbald B, Campbell S, Roland M,Marshall MN, Pickard S, et al. Soft governance and attitudes to clinical quality in English general practice. J Health Serv Res Policy 2004;9:132-8. 19 Health and Social Care Information Centre. Quality and outcomes framework information. www.ic.nhs.uk/services/qof (accessed 21 Sep 2005). 20 Commission for Healthcare Improvement. Local health services patient survey 2003. http://www.healthcarecommission.org.uk/assetRoot/04/ 00/46/21/04004621.pdf (accessed 2 Nov 2005). 21 Bower P, Sheaff RS, Sibbald B, Campbell S, Roland M,Marshall MN, et al. Setting standards based on patients’ views on access and continuity: secondary analysis of data from the general practice assessment survey. BMJ 2003;236:258-60. 22 Grol R, Wensing M, Mainz J, Jung H, Ferreira P, Hearnshaw H, et al. Patients in Europe evaluate general practice care: an international comparison. Br J Gen Pract 2000;50:882-7. 23 Watt G. The inverse care law today. Lancet 2002;360:252-4. 24 Freeman G, Hjortdahl P. What future for continuity of care in general practice? BMJ 1997;314:1870-3. 25 Manious A, Baker R, Love M, Pereira Gray DJ, Gill JM. Continuity of care and trust in one’s physician: evidence from primary care in the US and UK. Fam Med 2001;33:22-7. 26 Dovey SM,Meyers DS, Phillips RL Jr, Green LA, Fryer GE, Galliher JM, et al. A preliminary taxonomy of medical errors in family practice.Qual Saf Health Care 2002;11:233-8. 27 Sheaff R, Schofield J, Mannion R, Dowling B, Marshall M, McNally R. Organisational factors and performance: a review of the literature. London: National Coordinating Centre for Service Delivery and Organisation, 2003. www.sdo.lshtm.ac.uk/pdf/studyinghealthcare_sheaff_report.pdf (accessed 2 Nov 2005). 28 Marshall M, Noble J, Davies H, Walshe K, Waterman H, Sheaff R, et al. Producing information about general practice services that makes sense to patients and the public; final project report. Manchester: National Primary Care Research and Development Centre, 2005. 29 Department of Health. Building on the best; choice, responsiveness and equity in the NHS. London: DoH, 2003. 30 Robinson J, Luft H. Competition, regulation and hospital costs, 1982 to 1986. JAMA 1988;260:2676-81.

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عنوان ژورنال:
  • BMJ

دوره 331 7526  شماره 

صفحات  -

تاریخ انتشار 2005